NEWS from Northwest ADA Center Idaho

Here’s how they are building a more accessible Airbnb.

    The commonly used site is trying to make travel more inclusive and accessible. Guests with mobility needs often rely on photos to make sure a listing will work for them. That’s why they require hosts to provide photos of every accessibility feature they have, and it’s why listings have a special section dedicated to showcasing these photos.
   They are working hard to get ore listings with accessibility features on the site. And they are making them easier to find by improving the search features, including filters.
   They are also working towards the digital accessibility standards laid out by the Web Content Accessibility Guidelines. They utilize automated testing tools to catch more issues.

Here are some tips for guests with disabilities to find a place to stay or an experience to book to make sure their trip goes as smoothly as possible.

-Use the search filters to show only places that meet your accessibility needs. Once you have found a few listings, look at the “Accessibility Features” section of each listing that will have photos and descriptions.

-Talk with potential hosts about your special concerns. Message the host before you book to make sure they can accommodate you. The “Contact Host” link is on their page.

-Help other guests by leaving a review of what to expect, what worked and what didn’t. 

Airbnb also recommends their hosts look at issues like wide doorways or extra space around the toilet. They can even add some of these features without much effort of expense. They also recommend hosts leave a caption for each photo of accessibility features. And to top it all off they have information for the hosts about the different types of disabilities that are assisted by service animals. And they can learn ways to support guests traveling with service animals.


Dana Gover, MPA, and ACTCP Certification, ADA Training and Technical Assistance Coordinator 

For more information about ADA Technical Assistance visit the NW ADA Center Idaho website:
Phone: Voice and Text 208-841-9422
Idaho Relay Service: 7