By Crystal Ayers
InnoCaption provides fast and accurate real-time captioning of phone calls. What’s unique about this app is that you have a choice between using “best-in-class automated AI captioning technology” or a live stenographer. The live stenographers are available 24/7. You can switch between these two caption modes before or even in the middle of a call.
It has a couple of great features, such as captioning your voicemails and it gives you the ability to review your past call transcripts. The transcripts can be saved or you can email the transcripts to yourself if needed.
Did I mention that InnoCaption is free? You’re probably wondering how is that possible? Great question! They’re certified and funded through the FCC’s Telecommunications Relay Services Fund. For InnoCaptions to keep their FCC certification, they must abide by strict federal regulations. Regulations such as privacy standards, security measures that they’re required to put into place, and even undergoing audits by the FCC to make sure they’re following the rules.
Innocaptions is compatible on smart phones, tablets as well as desktop computer (if you use their web portal). You can download the app from the Appstore or the Play store.
To be eligible to use the service, you must reside in the United States, and you will need to self-certify that you have a need for captions because of your hearing loss. In recent news, InnoCaption, announced the successful launch of InnoCaption Connect, a new service provided to the deaf and hard-of-hearing incarcerated population. This service allows for correctional facilities to provide inmates with real-time captioning technology.
To find out more about InnoCaption or InnoCaption Connect, go to www.innocaption.com